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When you run an e-commerce site, one of the most important things you have to ensure is keeping your customers happy. Because a happy customer will more than likely either recommend your store to friends or come back for return purchases. But sometimes certain customers can make your job a bit more difficult. One way they do this is by asking for money back on products even though they have nothing wrong with it or it's broken because the customer did something. How do you deal with these return claims? Do you take the hit since you want to keep the customer happy or do you tell them that unless it's a bad product, they cannot return it?
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TheArticulate
They understood it was not my fault and that they had pushed for us to do the event even though I couldn't work it, so it make things a bit easier, I think, I don't sell physical items necessarily, but I do sell my videography and photographer services to people online. I don't accept "returns" on my services exactly, but I will offer partial refunds or additional services in the event that my client is not satisfied with my product. I had someone want to hire me a month or so ago and I told them I was busy the date of their event and couldn't make it to do video for them. They insisted they wanted me doing the editing and asked if my second shooter would be willing do the shooting for me and I could edit. I reluctantly agreed, which was a bad idea. My shooter wasn't prepared to take on a job of his own and as a result, the video and audio he gave me far below the quality that I like to give to my clients. Needless to say, they weren't pleased, and I offered them a partial refund to make up for the issues. They understood it was not my fault and that they had pushed for us to do the event even though I couldn't work it, so it make things a bit easier, I think,
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