Aplau
Level 1
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Sudden jump in response time to a too low level of 6 days from a good response time of nearly 6 hours.
Anyone else facing similar problems like me? I have been watching this response time jumping from around 6 hours to 2 days earlier. It gets back in some hours to normal again. But this time it's gone too low beyond my imagination.
Now I'm downgraded from level 3 to level 1 for this bug. Waiting some hours to get back my original response time and deserved level for that. Still it's one unpleasant experience I got.
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My response time has been bouncing around a lot lately as well and I dropped from level 3 down to 1 because of it. I sent a ticket to support the first time it happened, but it was back to normal by the time I heard back.
Now I don't sweat it. It's obviously a glitchy system, but fixes itself fairly quickly. A couple days ago when my level dropped from 3 to 1 because my response time supposedly jumped from 11 hours to 6 days it only lasted a few hours before it was back to level 3 and the 11 hour response time I've actually had for months, as I'm online every day and I always respond quickly, except when sleeping, of course.
It's a flawed system, but it works itself out, so no biggie. Enjoy your day! :)
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robertman11
Just for the sake of knowing, response time is calculated only on orders messages (not inbox) as such:
-- Buyer message (1:02)
-- Seller response (1:04)
-- Buyer message (1:10)
-- Seller response (2:10)
So, the seller responded to the first message in 2 minutes and the second one in 60 minutes. 60+2 = 62 / 2 = Average of 31 minute response time.
This is calculated by seconds rather than minutes but for simplicity sake, I used minutes above. This calculation is for every buyer/seller order message/response during a 30 day period. The 30 day period is not orders created during the last 30 days but responses by the seller during the last 30 days. A seller could respond to an order 1 year later and that response will be included in the calculation.
Hope that clears it up. There hasn't been any updates relating to response time. Usually this happens when a seller responds to an old order they forgot to respond to (or even complete, tsk tsk). Contact the Helpdesk if you think this is in error and a staff member will be able to analyze what caused it. Just for the sake of knowing, response time is calculated [b]only[/b] on [b]orders [/b]messages (not inbox) as such: -- Buyer message (1:02) -- Seller response (1:04) -- Buyer message (1:10) -- Seller response (2:10) So, the seller responded to the first message in 2 minutes and the second one in 60 minutes. 60+2 = 62 / 2 = Average of 31 minute response time. This is calculated by seconds rather than minutes but for simplicity sake, I used minutes above. This calculation is for [b]every[/b] buyer/seller order message/response during a [b]30 day[/b] period. The 30 day period is [b]not[/b] orders created during the last 30 days but [b]responses[/b] by the seller during the last 30 days. A seller could respond to an order 1 year later and that response will be included in the calculation. Hope that clears it up.
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