pushnaira
Level 1
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Pls am confused I don't understand......if. I use my earning which I was surposed to withdraw and purchase a service which the seller failed to deliver as promised. And we mutually cancel the order; what will happen to my money in terms of withdraw.......I had such instance and the money is not counted as withdrable money......why??? Is it a mistake I made using my earning to pay for a service instead of other payments method???
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MasterA
Unfortunately, if you use your earnings to place an order and the order gets canceled, then the refunded money cannot be withdrawn. This doesn't count as withdrawable money in the system. This is not an error and this is just how the system works. I think there may be a chance that you can withdraw your money since it is your earnings but the only way to do that will be to contact the Ionicware helpdesk and they will confirm whether or not this is possible. Alternatively, you can always buy services from another seller.
Kind regards,
MasterA Hi, Unfortunately, if you use your earnings to place an order and the order gets canceled, then the refunded money cannot be withdrawn. This doesn't count as withdrawable money in the system. This is not an error and this is just how the system works. I think there may be a chance that you can withdraw your money since it is your earnings but the only way to do that will be to contact the Ionicware [url=https://ionicware.zendesk.com/hc/en-us/requests/new]helpdesk[/url] and they will confirm whether or not this is possible. Alternatively, you can always buy services from another seller. Kind regards, MasterA
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