Lynne
Level 1
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Over the last few months I have seen a number of topics here that touch on some of the aspects of online etiquette but I haven’t seen at topic focused only on online etiquette.
So here are your free online etiquette lessons that will touch on the basics:
Don’t Use All Capital Letters – it’s SHOUTING!
This was recently brought up in a community discussion about losing social followers. So many online marketers use all CAPS, this is the equivalent of shouting online.
I do think it makes a message stand out, but not in a good way. Perhaps it does increase sales for some people, but at what cost?
Be careful what you call your customers or other people online!
This was a community discussion I brought up a while back and there are a few things to this point, so I will just list them:
-Make sure you use sir/ madam if you are not sure of the gender of the person you are speaking to. Me for one, I am so tired of being called sir!
-Spell your customer’s name correctly. If your customer has sent you an email with their name it is very bad etiquette to spell their name incorrectly! It shows you can’t be bothered.
-Love, buddy, sweetheart, lovie? Please NO!
Don’t spam people!
This applies to email, via social networks, via text and also via social networks. Affiliate marketing has such a bad name from people just spamming affiliate links all over.
LOL’s and Smiley Faces
I love LOL's and smiley faces. Yes these are cool to use in chats with your friends, and also in a community discussion setting like this. Perhaps in professional emails with new customers it wouldn’t be a great idea to fill it up with smiley faces and ROFLMAO?
Signing off
I have seen some really interesting ways that people sign off when they send an email or a private message.
My standard is “kind regards”. It is simple, professional enough and it won’t get me into trouble. My all time favorite signing off of a message related to a service I purchased here was “I love you”.
I am assuming that was a language thing though since his first language wasn’t English LOL.
Anyway try not so sign off your professional messages with hearts and kisses!
Please feel free to add some more online etiquette pointers to my list, signing off with a smiley face! 
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Anyway try not so sign off your professional messages with hearts and kisses!
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Yes I also prefer to use bold or to underline certain things to make them stand out, it is much better.
I do agree with you that some people are just not aware of the fact that using CAPS is rude, but that is the point of this post, to create awareness. It will be better for everyone :)
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hitmeasap
As I've said numerous of times already. I truly HATE THE PEOPLE WHO ARE SHOUTING WHEN THEY WRITE THEIR CONTENT!
Seriously, when I read something in capital letters I'm always "yelling"in my own head. I "scream" when I'm reading the thing I wrote above and it makes me sad actually. It makes me sad because I've seen thousands of people doing this.. And they are doing it sooooo wrong!
I'd rather use bold when I believe I need to HIGHLIGHT something, but I'm perfectly fine with someone who's HIGHLIGHTING a word or two in their content with the use of capital letters.. But for god's sake. Don't write entire sentences in capitals. It looks bad, it is awful and you'll look like someone who is about to rob you. Thank you for the share Lynne. To me, most of this is really logical and common sense but I've seen tons of people who seems just clueless actually, so it's great to get these online etiquette's "on paper" so to speak, so others can learn from it. As I've said numerous of times already. I truly HATE THE PEOPLE WHO ARE SHOUTING WHEN THEY WRITE THEIR CONTENT! Seriously, when I read something in capital letters I'm always "yelling"in my own head. I "scream" when I'm reading the thing I wrote above and it makes me sad actually. It makes me sad because I've seen thousands of people doing this.. And they are doing it sooooo wrong! I'd rather use [b]bold[/b] when I believe I need to HIGHLIGHT something, but I'm perfectly fine with someone who's HIGHLIGHTING a word or two in their content with the use of capital letters.. But for god's sake. Don't write [b]entire sentences[/b] in capitals. It looks bad, it is awful and you'll look like someone who is about to rob you.
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