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Whether you're starting up a company or already running a super successful one, you need to have it be customer friendly in order to work. If you're just treating your customers like they're the dirt stuck to your shoes, you won't be in business long.
With everything going digital today, people have a bigger voice when it comes to leaving reviews. You can be destroyed by one bad review, I've seen it happen countless times when people don't worry too much about the customers experience. This is why I've written up 8 tips and tricks to running a more customer friendly business
Below are the 8 tips and tricks I could think of that can help you run a more customer friendly business.
1. Write up a customer inspired vision statement for your company
The right way to write up a vision statement is to highlight what you company plans to achieve in the near future. You can add it to your navigation links and have it on a sub page for easy access.
Most companies take the easy route and write up a basic statement like this: "To become the best fabric softener company in the USA"
You need to get a little out there and put some time into your vision statement. Get your customers/clients in there so they feel involved. You can rewrite my example to show something like this: "To develop the best fabric softener in the world so that our customers can wash with ease. We don't want you to worry about your childs sensitive skin or allergic reactions. We will be the best and seek consistent customer satisfaction to pave the way to our success in the industry."
Sounds a lot better, right? Do you see how I tugged at some heart strings as well as brought in the customers? Doing this will show you're in it for the people and not just the money
2. Show your customers at every stage that their happiness is one of your main goals in the company.
If you have employees, they should also see the importance of customer happiness. The slightest kink in the chain can cause a virus of bad press, so each employee needs to be on board to make the customer happy. This requires proper training so that no one is at fault when a customer gets mad. And yes, a customer will get mad, it's inevitable. But your employees can diffuse it if they were properly trained.
3. You need to see, and understand, what you customers needs are.
How do you figure out what experience your clients or customers are looking for? That's actually pretty easy: You need to analyze the services offered by your most successful competitor. How do they talk with their customer base on good and bad topics? How are their products accepted within the industry?
Be inspired by your competition and use them as a goal to overcome.
4. Be sure to set standards and requirements for customer satisfaction.
You need to create the best customer experience by brining in a few, or all, of what follows:
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chetaseo
Good steps though, thanks
cheatseo. Thank you very much for these tips. Though it is something that is generalized for everyone that wants to set up a business company but it will be much better if it is somehow inclined to the world of internet marketing as in case anyone wants to start up an internet marketing job. Good steps though, thanks cheatseo.
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