BarryinSiam
Level X3
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Hey everyone
As above, I wanted to discuss issues regarding buyers cancelling half way through a service, or even near the completion date.
The situation for myself, and I'm sure many other active sellers here, is that some buyers intentionally cancel half way through, in order to get a free service.
My particular service is link building so most buyers would know, that for me to reverse what I have already done, the effort is hardly worth it...especially if the buyer cancels and claims a full refund.
Some of the blatantly false reasons I have had people cancel on me, 20 days or so into my 30 day service include:
1. Don't need service now
2. Didn't work
3. Sold the site
Obviously there are genuine reasons for people cancelling, but numerous times now, people have canceled on me (when I reject this, a request is sometimes placed again immediately), providing no evidence and sometimes even threatening negative feedback if I don't refund them in full within 24 hrs etc.
Just like any offline job in this world, people should expect payment for work completed if you're hired. Not work 3 weeks of your 1 month probation and then told you aren't needed anymore...just doesn't work like that, I'm sure you'll agree.
Would love to hear your thoughts and ideas whether you are a buyer, seller or both.
Thanks guys!
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Yes I too experiencing this problem. Many buyers giving cancellation at the midway or at the time of delivery. I got some typical cancellation requests. I sell facebook likes...Many guys ordered likes from me Once I ready for delivery, they give cancellation request as they brought from another seller.
SEOClerks need to find a solution now. Or they tell likes are Fake (even all likes are fully profiled) I need refund Or Not interested. I set deadline as 2 days they wait for 1 day I complete half the work that time. In the second day they send a cancellation request. If I reject that and continue they wait until I finish. Once I finally deliver in time they approach mutual cancellation again that You are late.
Cancelling the orders is not the problem But the effort we put is wasted And time is wasted as well. Eveyseller invested and selling stuffs here Dont know why some buyers trying to get stuffs for free...
Feeling sad:(
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Yes I too experiencing this problem. Many buyers giving cancellation at the midway or at the time of delivery. I got some typical cancellation requests. I sell facebook likes...Many guys ordered likes from me Once I ready for delivery, they give cancellation request as they brought from another seller.
SEOClerks need to find a solution now. Or they tell likes are Fake (even all likes are fully profiled) I need refund Or Not interested. I set deadline as 2 days they wait for 1 day I complete half the work that time. In the second day they send a cancellation request. If I reject that and continue they wait until I finish. Once I finally deliver in time they approach mutual cancellation again that You are late.
Cancelling the orders is not the problem But the effort we put is wasted And time is wasted as well. Eveyseller invested and selling stuffs here Dont know why some buyers trying to get stuffs for free...
Feeling sad
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Firstly, you need to know what you are delivering to the seller? You deliver real, real-looking or fake likes to the seller?
According to your text, I guess you deliver real-looking likes right?
Since it is real-looking, if the buyer says it's fake, tell the that they are truly fake. The buyer ordering fake. Real-looking likes mean fake but look like real and the buyer will shut up.
The the mutual cancellation after marked delivered, keep marking it delivered. If necessary, contact SEOClerks support. If they threatened you that they'll leave negative review, don't care them and continue make it delivered. When they left negative review, reply to the review and explain everything (including the buyer cheat) with a screenshot. Then other potential buyers will understand you.
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Bro till now I have no negative feedback for the likes I am selling. But some buyers tends to give cancellation request after I finish. The reason they are saying as fake is user has no recent activity, they wont like the post. But many of my buyers are happy with my service.
But thats not the real reason they planned to get the stuff for free. If I deliver again they start the argument I always reply the buyer in polite and humble manner I tried to make them understand But at the last they threaten to give bad review. Most bad thing is after the order got cancelled they make another order That only hurting me
And another trick they use I brought like from another seller as well....We need to be careful and report that kind of buyers....
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When they left negative review, reply to the review and explain everything (including the buyer cheat) with a screenshot. Then other potential buyers will understand you.
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I did that a few weeks ago when a buyer left a negative review claiming that I didn't deliver the order, when I clearly did, so I responded to every question openly on my listing page explaining the situation so that potential buyers could see that he was wrong.
SEOclerks allows you to delete open comments on your listing, if you want to, but I left his there so buyers could understand why the negative review came about. I debated with myself for a few days on whether to delete or keep the comments, but I firmly believe in 100% transparency, so ultimately I left them there, warts and all. People need to understand that some buyers are just unreasonable.
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Why you don't explain to others through the respond to review feature? That is more straightforward.
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Hey Guys,Thanks! My rating was saved by you, now is 100%. :cool:
If you have issues like that let us know by submitting a HD ticket. We strive to make sure that buyers and sellers are both protected. We have to make tough decisions both ways but we do not want users to think that they can get a free service by attempting to cancel after the service has started. Just make sure you try to be as detailed as you can when you send us the information. Please contact me on the HD if you have any issues.
Another time, a buyer tried to force me to put a link to an illegal site in my signature line on another forum. And, no matter how many times I canceled, he would message back that I was to do the job. I did not want to force cancel the sale as that would have hurt my rating. So, I submitted a request for help and the sale was canceled for me, with no bad effects.Seller tried to force you... = you are buyer since seller is already another party
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Buyers won't cancel the order if you have told everything what you are givin' to them in service description!What makes you think so? :rolleyes: [quote]Buyers won't cancel the order if you have told everything what you are givin' to them in service description![/quote]What makes you think so? :rolleyes:
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Buyers won't cancel the order if you have told everything what you are givin' to them in service description!
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Of course they do. That's why sellers are complaining about it. Some buyers are straight up scammers and will cancel the order just to get the service for free, especially when its not a physical item that can be returned.
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& then why are you replying to my all posts in this way? Yea, you also wanna increase your posts. Isn't it?Yup, I'm also trying to increase my posts count too but I read carefully every single post before replying.
Fully agree here, this is a problem
- Sunil Bishnoi
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Since you are buyer, I wonder why the order was your "sale" and you had the ability to force cancel the order as a buyer that will hurt your rating?
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I was the seller and the buyer tried to force me to place the link on a forum which would have resulted in me getting banned on that forum where I had 9000 posts. Every time I sent a mutual cancellation to the buyer explaining that I would not be able to perform the service, and explaining the reasons, being he was asking me to post a link to an illegal product, he refused to allow the mutual cancellation to go through.Oh sorry, I read wrongly.
Every time he would message back 'i force!' And, then he would reject the mutual cancellation, meaning that he wanted me to place the link anyway.
So, he was trying to force me to do a job that I could not do. After several times of trying to deal with this buyer to make him understand that I could not place his illegal link and having him reject my mutual cancellation offer, I was faced with the option of either force cancellation or asking someone on SEOClerks staff to help. To avoid damaging my own rating which would have happened with a force cancellation, I turned the problem buyer over to a much higher power on the site and the situation was dealt with.
When asking for help from SEOClerks senior staff, I explained that I did not want to use the force cancellation option and the situation was handled.
ops: You previously shared 2 situations solved by SEOClerks: as a buyer; and as a seller. I was confused. :confused:
[quote]I was the seller and the buyer tried to force me to place the link on a forum which would have resulted in me getting banned on that forum where I had 9000 posts. Every time I sent a mutual cancellation to the buyer explaining that I would not be able to perform the service, and explaining the reasons, being he was asking me to post a link to an illegal product, he refused to allow the mutual cancellation to go through.
Every time he would message back 'i force!' And, then he would reject the mutual cancellation, meaning that he wanted me to place the link anyway.
So, he was trying to force me to do a job that I could not do. After several times of trying to deal with this buyer to make him understand that I could not place his illegal link and having him reject my mutual cancellation offer, I was faced with the option of either force cancellation or asking someone on SEOClerks staff to help. To avoid damaging my own rating which would have happened with a force cancellation, I turned the problem buyer over to a much higher power on the site and the situation was dealt with.
When asking for help from SEOClerks senior staff, I explained that I did not want to use the force cancellation option and the situation was handled.[/quote]Oh sorry, I read [COLOR=#ff0000]wrongly[/COLOR]. :oops: You previously shared 2 situations solved by SEOClerks: as a buyer; and as a seller. I was confused. :confused:
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sunil0021
- Sunil Bishnoi Fully agree here, this is a problem :( even i also get such cancel requests when i half complete the order, user's don't want to wait for the dead line and want full refund + free work, maybe SEOClerks need to do something. [B]- [U]Sunil Bishnoi[/U][/B]
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